Quality control
Our quality control policy
Maintaining the highest standards!
At Clearview window cleaners we recognise the importance of the quality of our work and it is company policy to maintain the highest standards possible by implementing a strict code of conduct for all staff and outsourced contractors.
It is our policy and standard practice to have a works satisfactory note signed off by each client, on completion of any work. This gives our clients the opportunity to express any concerns and to make comments regarding our work. The comments are then passed on to management, who monitor and carry out, random quality control checks, on all staff and contracts.
After the completion of any working task and on receipt of our satisfactory note, we compile a report with images to be submitted to our clients. This report logs the operatives who have attended, time of visit and enables us to report on any defects or issues that need to be noted. This is useful to assist the many property management companies that use our services.
We ensure that all staff are well groomed and are wearing company uniform at all times, clearly showing our Clearview emblem and work towards our code of conduct policy.
Clearview are working towards ISO9000 certification and are members of the British Window Cleaners Association.